Wait times down, but IRS faces serious challenges

Wait times down, but IRS faces serious challenges

Christine Giovetti, an accountant in Catonsville, Md., has heard more than her share of “One to One,” the IRS's saccharine hold music. “You get tired of it, no matter how nice it is,” she said. The good news for taxpayers during this year's tax-filing season is that she and others are hearing fewer repeats from the royalty-free song collection called “Fresh Optimism.